Yesterday evening I went to Rubio’s to order a take-out meal for the Sunday Night Football game. Well, full disclosure, my wife doesn’t watch football so we watched a program on the DVR while we ate and then I watched the football game and wound up wishing I hadn’t. But this is not about the football game.
Two customers came in ahead of me with the same purpose, ordering take-out, one of them carrying a rather large dog. The dog was of a size such that the guy was barely able to carry it, and he had no small amount of difficulty keeping hold of it while waiting for his order. No employee informed the man that state law does not permit dogs to be in food service establishments, including the manager who spent her entire time delivering orders to tables and ignoring her employees, few of whom were actually working.
Three of the employees, in fact, were petting the dog and chatting with the owner, fellow dog owners apparently. None of them washed their hands before returning to their food handling duties. The manager saw that, but did not appear to notice it.
I saw my order placed on the kitchen’s serving shelf, two bowls of salad and two small containers of dressing. A worker, not one who had been petting the dog, put lids on the salads and put them in a bag, turned and called my name and handed me the bag, correctly describing my order. I looked in the bag, for effect because I already knew precisely what was in it, and told her that I didn’t see any dressing. Only then did she turn and notice the dressing containers sitting right there where she had taken the salads from.
And they want to be paid $15 per hour because…?
Certainly not because they are highly trained and know the rules under which they are working, like what is and is not permitted in their place of work and that they are required to have clean hands when handling food. Not because they are so attentive that when taking an order off of a shelf and putting it in a bag they are careful to get all of that order. Because, apparently, someone told them that they have rights and did not tell them that with rights come responsibilities.
We're real big on rights these days. Not so much on responsibilities.
three issues:
ReplyDeletepoor management, as in she's working instead of and not supervising her people.
poor employees behavior and attention to details.
and poor customer behavior in bringing a dog into a food establishment*.
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* they may clain it's a therapy dog or emotional support animal, but these are not legally allowed. ANd we all know that people stretch the truth to suit their own wants, and business are afraid they will be sued or get bad publicity.